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RETURNS
New and unused gear can be returned within 30 days for a full refund (less shipping and handling). Product must be returned in the condition received and with the original packaging, including manufacturer tags. Orders returned after 30 days will be subject to a 25% restocking fee.

  • Attach hangtags and place items in their original product bags.
  • Use the return form on the bottom of your invoice to specify which items you are returning and the reason for returning.
  • Place all items along with the return form into the original packaging or another shipping package.
  • Fill out the form at left to generate a return label. Print and apply to package. If you are reusing the original packaging, be sure to place it over the original shipping label.
  • If you are unable to print a label, you choose to be emailed a QR code that you can bring to your UPS dropoff location for them to scan and create a label.
  • Drop your package off at any UPS drop-off location. Find your nearest location at www.ups.com/dropoff
  • Returns are processed within 48 hours of receipt. Please note that most banks can take 5-7 business days for the credit to reflect on your account balance.

For questions, please email us at sales@castelli-us.com

For information about warranty returns, please visit: https://www.castelli-cycling.com/us/customer-service/warranty-returns

EXCHANGES
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.