New and unused gear can be returned within 30 days for a full refund. Product must be
returned in the condition received and with the original packaging, including manufacturer tags. Orders returned after 30
days will be subject to a 25% restocking fee.
- Attach hangtags and place items in their original product bags.
- Use the return form on the bottom of your invoice to specify which items you are returning and the reason for returning.
- Place all items along with the return form into the original packaging or another shipping package.
- Click the button at left to generate a return label. Print and apply to package. If you are reusing the original packaging, be sure to place it over the original shipping label.
- Drop your package off at any FedEx drop-off location.
- Returns are processed within 48 hours of receipt. Please note that most banks can take 5-7 business days for the credit to reflect on your account balance.
For questions, please email us at firstname.lastname@example.org
For information about warranty returns, please visit: https://www.castelli-cycling.com/us/customer-service/warranty-returns
We are currently unable to facilitate exchanges. Please send back the unwanted item for a refund, and place a new order for the correct item.